All services are running smoothly

Don't agree with this? Please let us know

  • Internet
  • Telephone
  • Television
Previous Incidents

[Resolved] Service Outage

This incident lasted 1 day and 36 minutes.
  • Internet
  • Telephone
Tue, 14 Jan 2020
09:20:50 UTC

We are aware of an issue affecting our services at Prince Philip Park and are currently investigating the cause. We are sorry for the inconvenience but will aim to get the problem resolved as soon as possible.

09:26:40 UTC

We have been advised that there are a number of outages on the national network that we use to connect Bordon back to London and that the provider is working on a resolution. We will provide an update once the exact cause of the issue has been identified and a resolution proposed.

11:52:39 UTC

We apologise for the lack of updates but we have been chasing the national provider for information but as yet we do not have an indication of the location of the fault nor when it might be resolved. We will continue to press them for information and will update once it is received.

12:27:10 UTC

We have been advised that the fault has been identified as a power failure at a main communications node location. Engineers have been despatched to investigate and we have been promised an update within the next 90 minutes.

14:10:45 UTC

We have received the promised update but unfortunately all we have been advised is that the power issue is being worked on and a further update has been promised in 90 minutes. We are really sorry for this inconvenience and are trying to impress on the supplier the need to get the issue resolved as soon as possible.

15:42:14 UTC

We have been advised that although the power issue has been resolved, the supplier is still seeing an issue with our circuit that they are investigating as a matter of urgency.

17:46:01 UTC

We believe that service should now be restored. Please re-boot your routers if you are still experiencing issues with your connection. If the problem persists after a re-boot please call us on 0330 808 2003 if you are still experiencing any issues.

Wed, 15 Jan 2020
09:57:43 UTC

We apologise for the issues that affected internet and phone services yesterday. We have been advised overnight that although the initial problem was a power fault in a central London exchange, once the power had been restored, it was discovered that a critical piece of equipment that serves our connection had been damaged during the power surge that caused the outage and needed to be replaced, resulting in a much longer loss of service than would normally be expected. We have been advised that the equipment was replaced successfully and has been running without issue overnight and so we believe that the problems experienced yesterday are now fully resolved. We apologise again for the inconvenience.

No further notices from the past 7 days.